CANcast
 
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Things to note for CANcast users.
 
 

How to properly use CANcast?

User Guidelines for Live Webcast

  • Please fill in correct registration information for further communications with the event organizer and identification of event participant during the online Q&A session (if provided).
  • Select "Broadband" or "Narrowband" streaming quality for the best experience to view live video webcast according to your hardware configuration and connection bandwidth.
  • Before the streaming media starts to play, a few seconds of "Buffering" may occur depending on your hardware configuration and connection bandwidth provided by your ISP.
  • Presenter-controlled synchronized slides are provided for live video webcast.
  • User-controlled slides are provided for live audio webcast, you can change slides by clicking the "Previous / Next" button.
  • Zoom-in a slide by clicking the "Enlarge" button.
  • If the live webcast provides online Q&A, you can input your question(s) throughout the event, the event organizer will answer questions according to agenda.

User Guidelines for Webcast Replay

  • Please fill in correct registration information for further communications with the event organizer.
  • Select "Broadband" or "Narrowband" streaming quality for the best experience to view video webcast replay according to your hardware configuration and connection bandwidth.
  • Before the streaming media starts to play, a few seconds of "Buffering" may occur depending on your hardware configuration and connection bandwidth provided by your ISP.
  • Presenter-controlled synchronized slides are provided for video webcast replay, you can also click the slide index to view your desired fraction.
  • User-controlled slides are provided for audio webcast replay, you can change slides by clicking the "Previous / Next" button or the slide index.
  • Zoom-in a slide by clicking the "Enlarge" button.
  • Click the "Enlarge" button if you want keep the presentation file in PDF format.

Which software should I use to view CANcast?

Windows Media Player 7 or above versions is required to view CANcast. You can download the software at:

  • Installed  or update Adobe player: https://get.adobe.com/tw/flashplayer/
  • Recommend browsers: IE 9.0 or higher & Chrome

How to configure my media player to view CANcast smoothly?

Generally speaking, you can view webcast smoothly if your hardware configuration and connection bandwidth is powerful enough. Furthermore, CANcast provides you with a hint: adjust your media player's buffering time in order to smoothen the webcast when your internet connection is unstable. Please configure your media player (for Windows Media Player 9) according to the following steps:

  1. Select "Options" under "Tools"
  2. Adjust the "Buffering" time according to your needs (Within 10 seconds is recommended)

If you are using the latest version of Google Chrome browser(ver.53 or above), Flash might be default close, please follow the steps below:

  1. Select "Settings" in the browser.
  2. Click "Advanced"
  3. Click "Content settings" under "Privacy and security"
  4. Click "Flash"
  5. Turn on"Allow sites to run Flash", and turn off "Ask first".
  6. Relaunch the browser.

Why can't I view CANcast smoothly?

  • The most common reason is inadequate bandwidth for your internet connection (e.g. you can't view broadband video), we suggest you to apply for ADSL or Cable Modem services.
  • Failure may be due to network instability / disconnection or other technical problems. Please don't be panic, CANcast's alert system will detect signal disconnection and our technicians will fix the problem immediately.
  • Firewall settings or other security measures of your company's network environment may forbid you to view streaming media, we suggest you to report the issue to your company's MIS officer who may need to adjust relevant network configurations.

CANcast Media Server Information

  • IP : 23.99.117.32
  • IP : 128.199.252.235
  • IP : 23.100.95.139
  • IP : 23.101.6.206

Firewall Settings of Your Company

  • Port : 80
  • Protocol : HTTP . HTTPS . RTMP . RTMPT

For more information about firewall settings, please visit: http://www.microsoft.com/windows/windowsmedia/tw/serve/firewall.aspx

 
 
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